Frequently Asked Questions
(For housing questions, check the Housing FAQ).
Let's get freqy with FAQ's.
Where can I purchase/rent carpets, lofts, linens, microfridges, hutches, or hand trucks once I arrive on campus?
Carpets, lofts, furniture, linens, microfridges, and hutches will be available on Washington Street between Ambler Johnston and Pritchard.
Hand trucks are available from Sigma Chi Fraternity and Kappa Alpha Fraternity for $10 per half-hour.
I'm confused about my telephone service, cable TV, or internet hookup. Who do I talk to?
You can go talk to CNS Student Telecomunnications. They are located in the Student Services Building and are open weekdays from 8:00 a.m. to 5:00 p.m. For phone service problems, please call (540) 231-6780. We know that seems like a paradox, so go ahead and borrow a phone to call the number if you're having a problem with yours. Trust us, it's the easiest way to get the problem fixed.
Where can I pick up my mail?
Mail will be delivered to either your residence hall or your area service building. Package pickup is available from 8:00 a.m. to 5:00 p.m. at the Residential Mail Service offices located in Newman Hall, Ambler-Johnston Hall, Peddrew-Yates, Pritchard Hall, and Owens Dining Center. This is a good one to know, because you're not going to want to miss out on that care package full of cookies.
Are the Duck Pond ducks friendly?
For the most part.
Where can I pick up my student ID card?
You mean your Hokie Passport? You can pick that up at the Hokie Passport Office located in Office 100 at the Student Services Building.
Where can I purchase or change a dining plan?
You can get a dining plan at the Hokie Passport Office located in Office 100 at the Student Services Building, or sign up online through Hokie Spa.
Where are the best frisbee spots?
Try the drillfield.
How do I register my vehicle?
You can get a permit online at www.parking.vt.edu or at Parking Services, which you can find at 455 Tech Center Drive. They're open from 8:00 a.m. to 5:00 p.m. on weekdays and 10:00 a.m. to 5:00 p.m. on August 22, 2009. Bring your vehicle registration card and Hokie Passport and some way to pay. They accept cash, check, or credit card. No bartering, even if it's a really good trade.
I'm locked out of my room, what do I do?
Sit outside your door and yell in frustration. Just kidding, we can help.
If you're locked out, don't panic, your resident advisor or house manager will have access to a master key they can use to let you back in your room. Keep in mind though that overusing this service (more than three unlocks per semester) may jeopardize your chance of using this service in the future.
If your resident advisor or house manager is not available, you can also try contacting the area office for your residence hall, and then the main office at 109 East Eggleston Hall if needed. Housekeeping and maintenance staff are not permitted to let residents into their rooms.
If you have any more questions about keys, you can contact the Key Control Staff:
Access Manager: Nancy White, nawhite@vt.edu, (540) 231-2386
Key Control Coordinator: Mary Smith, masmit27@vt.edu, (540)231-4193
Locksmiths: Diane Davis and David French
My room smells weird, what should I do?
Clean your fridge.